FAQs

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

 

General Information

Is it too hot to walk in Bangkok?

We will not pretend it does not get hot but we do try and start tours early in the morning to avoid the heat of the day. Some people do find it to hot but we stop frequently and find shade to make it as pleasant as possible. April – June are the hottest months and admittedly for some people will find it too hot.


What is not included in the tour?

The tour excludes pick up / drop off from hotels, tips, alcoholic drinks.


What is included in a tour?

Guide, snacks and water / soft drinks, transport during the tour (when used), insurances, memories. Please note that the snacks provided depend on the tour.


Is it possible to do a tour apart from on the scheduled days?

As a private tour, all tour can be scheduled on any days. However, some tours are better on certain days due to what’s open or other activities.


What happens if it rains?

Our tours run whether it is rain or shine. It is more fun when it rains! How often do you get to do a walking tour in Bangkok in the rain. If it rains we will offer ponchos to keep you dry. Believe us you don’t need a refund.


Do you offer group discounts?

If you have 6 or more people we usually suggest you book a private tour for the same price as a join in tour. If you have a larger group we may also be able to give a discount.


Are pets allowed on tours?

We would love to offer a pet friendly tour but unfortunately we can’t guarantee all pets would enjoy it. So for now we prefer pets stay at home.


Can people with wheelchairs or walking disabilities go on your walks?

If you have any disabilities, please drop us an email so we can give advice based on your individual needs. We may be able to offer a private tour that is more suitable.


How many people in a group tour?

The maximum group size for our walking tours is 12 people. Under some circumstances we may allow more.


Children

Do you offer kid price?

We off a discount for kids under 12 years old on our walking tour of 50% off, and kids who are aged under 5 years old can travel with us for free.


Payment

Do you accept credit cards?

You can pay by credit card (Either Visa or Mastercard) or PayPal. We do not accept American Express


Can we pay at the start?

Unfortunately, we only accept payment in advance.


Booking

What is your cancellation policy?

The cancellation policy can be found here http://www.expique.com/about/terms-conditions/


Can I just turn up for a walking tour?

We do currently require booking in advance as we do limit the group size so need to know how many guests we have. On some days we may not be able to run a tour so it is essential you enquire / book to check it is running.